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FAQ

SHIPPING

We always utilize the best shipping method available for our antiques and work throughout the process until your purchase arrives safely in your home.

GROUND SHIPMENT — Smaller antique furniture, home décor and mirrors will be professionally prepared for shipment with custom packaging by UPS or Fedex, then shipped fully insured and delivered promptly and directly to your door.

FREIGHT SHIPMENT — Larger antique furniture is typically shipped FOB Origin, via economy freight, white glove service, fully insured, delivered and placed inside your home. Our preferred transport company partners are the best in the business, with years of expertise in transporting antiques. A general time frame can be from 3 to 8 weeks, completely dependent upon your location and the carrier’s scheduling. We will gladly obtain quotes and arrange shipment FOB Shreveport, LA, to your destination.

REGIONAL SHIPMENT — We can also make local delivery arrangements within a 250 mile radius of Shreveport, including Dallas, Houston, Baton Rouge, Little Rock. 

BUYER ARRANGED SHIPMENT — Buyers are also welcome to select their own carrier and make their own packaging and shipping arrangements.

SHIPPING DAMAGE-UPS/Fedex — Buyer must always retain all packaging, boxing, etc. and notify us within two days of receipt. We will contact the shipper and arrange for them to pick up the item, or in case of repair only, they will perform an inspection, at your convenience. Once the claim is processed, we will issue you a FULL REFUND if returned, or the amount of your approved repair estimate.

SHIPPING DAMAGE-FREIGHT SHIPMENT — Buyer (or agent) must be present and sign for delivery and condition. In the event of any alleged damage, both the recipient and the driver must document the damage on the lading ticket. Freight company insurance typically covers restoration costs or sales price, whichever is less. Although specific damage procedures vary between freight companies, we are always glad to provide assistance and guidance.

PAYMENTS

"Do you take credit cards?"...

We accept paypal as well as money orders and checks (checks must clear prior to item being shipped). All major credit cards also accepted over the phone.

FREE layaway payments are available on an individual buyer basis, typically offering 30-90 day payment opportunities. Please call/email us about layaway PRIOR to making your purchase.

RETURNS

"What if I change my mind?"...

Returns are very rare, as we provide multiple photos and written descriptions for our listings, and we encourage customers to ask questions before buying!! Tell us what you need, what your concerns might be, and if we don’t think a piece is a good “fit” for our customer, we’ll let you know!!

If you want to return an item for reasons other than shipping damage (changed mind, doesn’t match your décor), we must be notified of your intention to return within 24 hours of receipt, and the item must be received back in the same condition as originally shipped. Upon receipt of the item in same condition, we will refund your total amount paid, less our actual original packaging and shipping cost and a 10% restocking fee.

Note that we often offer discounted shipping in our listings and the amount buyer will be responsible for is the actual shipping that we paid, as well as the proper shipping and insurance cost to return the item.